The simple version: The 7-day free trial is your chance to confirm Lux Time works for your setup before paying. If you purchase and immediately discover a genuine technical incompatibility we can't resolve, email us within 48 hours and we'll refund you. Beyond that, your trial period was the test drive.
Our refund window
After purchase, you have 48 hours to request a refund of your $14.99 USD Lux Time Pro purchase if you encounter a genuine technical issue we cannot resolve for you (compatibility problem, key activation failure that we cannot fix, or similar).
We tighten this window — rather than offering a no-questions-asked guarantee — because the 7-day free trial already gives you a full week to verify the product works for you before any money changes hands. The 48-hour post-purchase window exists for genuine "I bought it and immediately found something broken" situations, not as a second free trial.
How to request a refund
Email support@luxwealthgroup.com.au within 48 hours of purchase with:
- The email address you used at checkout
- Your Stripe order or receipt number — any of: payment ID, receipt URL, or just the date and amount you were charged
- A short description of the technical issue you encountered
We'll first try to help you fix the issue — most problems (key not activating, wrong browser version, notification permissions) are resolved within a single email exchange. If we can't resolve it, we refund within 2 business days (AEST). Once approved, Stripe typically returns funds to your card within 5–10 business days depending on your bank.
What we will always refund
- Duplicate charges — no time limit, always refunded
- Genuine technical failures — issues we cannot resolve for you within a reasonable timeframe
- Unauthorised charges — payments you can demonstrate weren't made by you
What we generally won't refund
- "Changed my mind" requests after the 48-hour window
- Issues you would have discovered during the 7-day free trial
- Refund requests where you haven't first contacted us to attempt to fix the problem
At $14.99 USD, Lux Time is priced as a one-time tool, not a subscription. We keep it cheap by relying on the trial to do the validation work — that means we ask you to use the trial.
Browser compatibility
Lux Time runs on Chromium-based browsers (Google Chrome, Microsoft Edge, Brave, Arc, Opera) with extension support enabled. It does not work on Firefox, Safari, or mobile browsers. The 7-day free trial lets you verify compatibility on your specific browser before paying — please install and test on the browser you actually plan to use before purchasing.
Chargebacks
Please email us before initiating a chargeback through your bank or card issuer. Chargebacks cost both of us money and time, and a quick email usually gets you the same outcome faster — and means we can keep prices low for everyone else.
Contact
Refund requests or questions about this policy: support@luxwealthgroup.com.au
Lux Time is a product of Lux Wealth Group, ABN 94 281 418 234, registered with the Australian Securities and Investments Commission (ASIC).